Last updated: 14 September 2026

Arkenstone Decoration Design & Implementation L.L.C., trading as Arkenstone Design (“Arkenstone”, “we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website, contact us, or use our services. By using our website or providing your information, you agree to this Privacy Policy.

1. Who we are and how to contact us

If you have any questions about this Policy or how your data is handled, you can contact us via the details provided on our website’s Contact page.

2. What data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

Contact details: name, email address, phone number, company, job title.
Project information: property type, location, approximate budget, brief and any files you choose to share (plans, drawings, mood boards, existing quotations, etc.).
Marketing and communication data: your preferences for receiving updates from us and your communication history.
Website usage data: IP address, browser type, device information, pages visited, time spent, navigation paths and interactions with our forms or content (collected via cookies and similar technologies).
Social and advertising interactions: if you engage with our content or lead forms on platforms such as Meta, Instagram, LinkedIn or others, those platforms may share limited lead data with us in line with their terms and your settings.

We do not intentionally collect special categories of personal data (such as information about your health, religion or other sensitive data) and we ask you not to include such information in your messages or uploads.

3. How we collect your data

We collect personal data in three main ways:

Directly from you: when you fill in a contact or enquiry form, request a consultation, email or call us, sign a proposal, subscribe to updates, or meet us in person.
Automatically: via cookies, analytics tools and similar technologies when you browse our website.
From third parties: such as online advertising and social media platforms (for example Meta lead forms), referral partners, or public professional profiles, always in line with applicable laws and platform policies.

4. Why we use your data (purposes and legal bases)

4.1 To respond to enquiries and provide our services

To answer your questions, schedule consultations and prepare proposals or quotations.
To design, deliver and manage architecture, interior and landscape projects you engage us for.

Legal basis: performance of a contract or steps taken at your request prior to entering into a contract; our legitimate interests in operating our business.

4.2 To manage our relationship with you

To send project updates, appointment confirmations, invoices and administrative information.
To maintain records of our communications, agreements and project history.

Legal basis: performance of a contract; compliance with legal obligations; our legitimate interests in keeping appropriate business records.

4.3 To improve our website and services

To analyse how visitors use the website and measure the effectiveness of content and campaigns.
To troubleshoot, test and enhance the functionality, security and user experience of our site and tools.

Legal basis: our legitimate interests in running and improving our business and online services.

4.4 For marketing and business development

To send you news, case studies, invitations, insights and offers that we believe may be relevant to you.
To build look-alike audiences or refine targeting on advertising platforms, where permitted.

Legal basis: your consent where required by law; our legitimate interests in promoting our services, provided your rights do not override those interests. You can opt out of marketing at any time.

4.5 For legal, compliance and security purposes

To comply with UAE laws and regulations, including applicable data protection regulations.
To protect our rights, resolve disputes, prevent fraud or misuse, and secure our systems and premises.

Legal basis: compliance with legal obligations; our legitimate interests in protecting our business, clients and staff.

5. Cookies and analytics

Our website uses cookies and similar technologies to:

Remember your preferences and improve navigation.
Understand how our pages are used and where visitors come from.
Measure the performance of our content and campaigns.

You can manage or disable cookies in your browser settings. Please note that some parts of the site may not function properly if you disable certain cookies. For analytics and performance, we rely on our legitimate interests in understanding and improving our website, while respecting your choices where consent is required.

5.1 Services this website uses

At the time of the last update, this website uses:

Google Analytics (Google), loaded through Google Site Kit and Google Tag Manager. It records the pages you visit, how far you scroll, clicks on links to other sites, file downloads and form interactions, and sets cookies such as _ga to recognise a returning browser.
Meta Pixel (Meta), loaded through Google Tag Manager. It records page views and interactions such as scrolling and clicks, so we can measure and target our advertising on Facebook and Instagram, and sets the _fbp cookie.
Google Maps on our Contact page. The map loads only when you tap it; until then nothing is sent to Google. Once loaded, it is provided by Google under Google’s own terms.
Google Fonts and YouTube. Our typefaces are loaded from Google’s servers, and the home page loads a YouTube component. These requests share your IP address and browser details with Google.
Hosting. The website is hosted by GoDaddy, which adds its own scripts to measure site performance and traffic, and is delivered through Cloudflare.
Contact form. Details you send through the form on our Contact page are delivered to us by email, sent through Google, and are used to reply to your enquiry. They are not stored in the website itself.

Each of these providers handles data under its own privacy policy. You can block cookies in your browser settings, and Google offers a browser add-on to opt out of Google Analytics.

6. How we share your data

We may share your personal data with:

Service providers and partners: for example website hosting providers, IT and security providers, email and CRM platforms, analytics and advertising providers, cloud storage, photographers and visualisation studios, project consultants and contractors engaged on your project. These parties process personal data on our instructions and are required to keep it secure and confidential.
Professional advisers: such as lawyers, accountants and insurers, where reasonably necessary for the purposes of obtaining professional advice or managing legal and financial matters.
Authorities and regulators: government bodies, law enforcement or regulators where required by applicable law, court order or administrative request, or to protect our legal rights.

We do not sell your personal data to any third party.

7. International transfers

Some of our service providers and partners may be located outside the UAE. When personal data is transferred internationally, we take appropriate steps to ensure that an adequate level of protection is applied, in accordance with the UAE Personal Data Protection Law (PDPL) and other applicable data protection laws. These measures may include contractual safeguards, such as standard data protection clauses, and due-diligence checks on the recipient’s security practices.

8. Data retention

We retain your personal data only for as long as necessary for the purposes described in this Policy, including:

For the duration of any project or contract and a reasonable period afterwards to respond to queries, maintain records and comply with legal and regulatory obligations.
For statutory record-keeping periods required under UAE law (for example accounting and tax records).
For a limited period for marketing and analytics, or until you withdraw consent or object, whichever occurs earlier, unless a longer retention is required or permitted by law.

When data is no longer needed, we will delete it or anonymise it in a secure manner.

9. How we protect your data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration. These measures include secure servers, access controls, password protection, encryption where appropriate, restricted access on a need-to-know basis, and regular review of our security practices and third-party providers. While no system is completely secure, we aim to follow industry-standard practices to reduce risk.

10. Your rights

Depending on applicable law, you may have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data in certain circumstances.
Object to or request restriction of certain types of processing, including direct marketing.
Withdraw consent where processing is based on your consent, without affecting the lawfulness of processing before withdrawal.
Lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed.

To exercise any of these rights, please contact us using the details available on our Contact page. We may need to verify your identity before responding to your request.

11. Third-party websites and services

Our website may contain links to third-party websites, social media platforms or services. We are not responsible for the privacy practices, content or security of those third parties. We encourage you to read the privacy policies of any external websites or services you visit before providing them with personal data.

12. Children’s privacy

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us so that we can delete it as required by law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make changes, we will update the “Last updated” date at the top of this page. In the case of material changes, we may also provide additional notice, for example by email or through a prominent notice on our website.

If you have any questions about this Privacy Policy or how Arkenstone Design processes your personal data, please contact us through the details available on our Contact page.